Terms & Conditions

Return/ Refund Policy

All returns and refunds will be looked at. This will be conducted by the card holder who will need to be in contact with the merchant. ( Breakers Resort ).

Customer service contact

General Manager - Ian Hume
Deputy General Manager - Shaun Wallis
Guest Services Manager - Lucy Pillay

TELEPHONE:
031 561 2271

FAX:
031 561 2722

EMAIL:
reservations@breakersresort.co.za

ADDRESS:
88 Lagoon Drive
Umhlanga Rocks
KwaZulu Natal
4321

P O Box 75
Umhlanga Rocks
4320

Transaction Currency

All transactions are conducted in ZAR and amounts could fluctuate due to changes in the exchange rate.

Customer Data privacy

BREAKERS STATEMENT OF PRIVACY

Your privacy is very important to Breakers. To help protect your privacy, we adhere to the following guidelines.

Breakers web sites will explicitly ask when they need information that personally identifies you or allows them to contact you ("Personal Information"). Generally this information is requested when making reservations, joining the Frequent Guest programme, registering for site usage, when requesting a particular service, when sending feedback or when entering a competition. Where possible, we will provide you with the means to make sure that your Personal Information is correct and current.
Breakers will use your Personal Information to operate the sites, provide services, and to inform you of new features, services, and products.
If we intend to use Personal Information for a Secondary Use, Breakers will provide you with the ability to decline this service.
Breakers web sites may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or with legal process served on Breakers Hotel. or the site; (b) protect and defend the rights or property of Breakers Hotel, or this site, and (c) act under exigent circumstances to protect the personal safety of users of Breakers Hotel, the site, or the public.

If at any time you believe that we have not adhered to these principles, please notify us and we will use all commercially reasonable efforts to promptly determine and correct the problem.

You should also be aware that information and data is automatically collected through the standard operation of the internet servers and through the use of "cookies." "Cookies" are small text files a web site can use to recognise repeat users, facilitate the user's ongoing access to and use of the site and allow a site to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customised delivery of information) available on the website.

Security Capabilities

Breakers Online ensures that your credit card information is safe and your privacy respected. We protect your online experience by:

utilizing SSL Technology
hosting Our Site on Secure Servers
maintaining Secure Site status from security industry leader VeriSign
allowing you to opt out of any online or traditional telemarketing efforts

We collect information so we can best meet your needs and notify you of offers that may be of interest. It is your right to know what information we collect, how we use it, and what your options are.

At Breakers online, purchase information is encrypted for safe transmission. Details over the internet is stored so that you do not have to re-enter it each time you make a purchase or log in.

Is My Personal Information Safe?

Yes, any personal information that you submit to the site will remain safe and secure. In order to offer you an individualized online experience at Breakers Hotel, we collect various types of information such as:

domain names of visitors to our Web site
e-mail addresses of those who e-mail us or register with us
information on how many visits each page receives
user-specific information on what pages consumers visit
information volunteered by the consumer, such as survey information and/or site registrations

We then study this information to determine how we can create the best online experience available for you as mentioned previously. By looking at usage patterns, we know which areas need expansion and which areas are not meeting your needs. You will also receive notice about special updates, and have access to unique marketing messages.

What are cookies and how do we use them?

As part of offering and providing customizable and personalized services, Breakers Hotel uses cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive as a text document.

Generally, we use cookies to:

Remind us of who you are and to access your account information in order to deliver to you a better and more personalized service.
Track your progress and where applicable provide you with a personalised shopping list of the products you ordered on your previous visit. This shopping list or short list speeds up your re-ordering process.
Measure certain traffic patterns. This research is used to understand users' habits and to improve our service. We may also use this information to focus the content, banners, and promotions.

In order to supply feedback VPO will supply the general information derived from the collection of traffic patterns and buyer trends to the manufacturers whose products are sold on this website in order to facilitate better use of the Internet as a marketing medium. This applies only to general information and at no time will your personal details be forwarded to a third party.